Milan Designs has developed a solid process for delivering sound solutions to its customers. This process was developed by the Founder of Milan Designs, based on vast experience with web design and print design projects. Here is just a general overview of the process:

Define

The very first step of the process is initiated through a discovery phase with the customer. This is done via one-to-one consultation with the customer. During this consultation, Milan Designs strives to determine the customer's wants and needs. Information that is gathered includes (but is not limited to): audience, scope, size of site, imagery, functionality, etc.

Design

Once the customer's requirements have been defined, Milan Designs evalutes the information and determines the direction of the project. A written proposal, complete with potential solutions and associated site maps, comp graphics, and pricing, is presented to the customer. The customer may review the proposal and either 1) accept, 2) request changes or 3) reject.

Develop

Once the proposal has been accepted by the customer and 50% of the costs have been paid, development will begin. All aspects of the site, design, HTML, multimedia, forms and any other elements, will be worked on and completed during this phase. When development is completed the site will be posted for customer viewing.

Test

When the completed site is posted on a secure section of our site, Milan Designs will contact the customer with the location and password to access the prototype for testing. The customer go through all pages and links to make sure everything is working to their specifications. Any changes should be noted and forwarded to the project coordinator. Milan Designs will happily make any changes deemed to be reasonable. Typically complex or involved changes will incur additional fees. Also any changes requested that are not due to Milan Designs error may also incur additional fees depending on the enormity. However, Milan Designs is confident that due to upfront work done to get a handle on customer requirements prior to development greatly reduces the amount of changes during this phase.

Deliver

All customer, upon completed of testing and rework, must approve the prototype in writing (Milan Designs will provide the acceptance form). When approval is recieved, in addition to payment of the remaining balance of charges, Milan Designs will deliver all HTML, images, source files, etc. to our customer via FTP, zip files (email) or Iomega Zip Disk. We hope to be able to provide sites on CDs in the near future.

Maintain

The site is up! Now what? Well a successful site is one that is up-to-date and well maintained. You can't just post a site and let it sit there gathering dust. Milan Designs can help you maintain the freshness of your site through content updates, occassional graphic changes, etc. Although maintanance is not a part of the main design contracts, Milan Designs does offer maintenance service at either $20/hour or in blocks of time. Please contact us if you are interested in having us maintain your site.